Object
These General Terms and Conditions of Sale (GTC) govern the contractual relations between, on the one hand, Mona Geneva, owner of the website www.mona-geneva.com (hereinafter "the Seller"), and on the other hand, any natural or legal person (hereinafter "the Customer") wishing to make a purchase via the website.
These conditions apply exclusively to all orders placed on the website www.mona-geneva.com for deliveries in Switzerland. They specify in particular the conditions of ordering, payment, delivery and management of any returns of the products ordered.
Any order implies the Customer's full and complete acceptance of these General Terms and Conditions, without exception or reservation.
Customer
The Customer undertakes to provide the complete and exhaustive data necessary to send his order. In the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.
Items
The items offered for sale are those presented and described on the site on the day of consultation by the Internet user and within the limits of available stocks.
If a product is unavailable after the order has been placed, the Customer will be informed by email. The order will be automatically cancelled and no bank debit will be made, or a refund will be issued within a maximum of 14 days.
Each item is accompanied by a description. The seller strives to present photographs of the items that are as accurate as possible but which remain non-contractual, which the Customer acknowledges and accepts.
Order
To place an order, the Customer must log in to the website and follow the various successive steps through which they will be guided. Once the order has been placed, a confirmation email will be sent to the Customer.
Price
The prices displayed on the site are indicated in Swiss francs, all taxes included, excluding shipping costs (indicated at the time of payment).
The seller reserves the right to modify its prices at any time, it being understood that the price appearing on the site on the day of the order will be the only one applicable to the buyer.
The total amount for any order is indicated in the shopping cart before final validation of the order.
Payment
Payments are made online by credit card, PayPal account, Apple Pay, Google Pay, or TWINT, and are completely secure. There is no requirement for the Customer to have a PayPal account to make the payment.
If, despite its vigilance, the products are unavailable, the seller will inform the Customer by email as soon as possible. The latter's order will be canceled and refunded if applicable.
The permanent or temporary unavailability of one or more products shall not in any case engage the liability of the seller, nor shall it give rise to any right to compensation or damages in favor of the Customer.
Delivery
Items ordered on the website www.mona-geneva.com are shipped only to Switzerland, within 48 working hours of receipt of payment for the order.
Delivery is provided by Swiss Post, by parcel with tracking, to the delivery address indicated by the Customer when ordering.
Shipping costs are automatically calculated at checkout. Shipping is free for orders of CHF 150 or more, after applying promotional codes.
Delivery times are 3 to 4 working days for Switzerland.
The seller declines all responsibility for any delays, thefts, losses or damage to the package by La Poste. The transfer of risks occurs when the Customer or a third party designated by him takes physical possession of the products.
Returns & Refunds
The Customer may request a partial or total refund of their order upon return of the items concerned, within 15 days of receipt of the order.
To make a return, the buyer must access the order confirmation email, click on “View order”, then on “Request a return”. They can then select the reason for the return and confirm the request.
We do not make any exchanges: only a refund is possible.
Return costs are the responsibility of the Customer.
The refund will be made within a maximum of 14 days after receipt and verification of the returned items.
Each item must be returned in its original condition, new, unworn, unwashed. Otherwise, the seller will not be able to issue a refund.
In accordance with current legislation, the right of return does not apply to personalized items or hygiene products once they have been opened after delivery.
After the 15-day period, any item delivered will be considered accepted by the customer and cannot be returned.
No dispute regarding delivery is possible if the package appears to have been delivered, the carrier's register being proof. In the event that the package is damaged upon delivery, the Customer must check with the carrier the condition of the products in his order and clearly indicate on the carrier's delivery slip any reservations in the event of missing or damaged items.
Legal Guarantee & Liability
In accordance with current Swiss legislation, all products offered benefit from the legal guarantee of conformity and the guarantee of hidden defects, allowing the Customer to return products delivered that are defective or non-compliant.
The seller's liability is limited to the amount of the order and cannot be held liable for damages resulting from the use of the Internet network.
Force majeure
The seller shall not be held liable in the event of non-performance or delay in performance of any of its obligations described in these General Terms and Conditions, resulting from a case of force majeure as defined by Swiss case law.
Applicable Law & Dispute Resolution
These general terms and conditions are governed by Swiss law. In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing this, the courts of Geneva shall have jurisdiction.
Protection of personal data
The information collected by www.mona-geneva.com is processed in accordance with the Federal Data Protection Act (LPD). The Customer has the right to access, rectify, delete, and transfer their personal data, which they can exercise by sending an email to hello@mona-geneva.com.
Intellectual property
Any total or partial reproduction without authorization of the products as well as the texts, comments, visuals, concepts, graphics, visible on www.mona-geneva.com is strictly prohibited.
Legal notices